Refund policy

AMARA BESPOKE Return & Refund Policy

At AMARA BESPOKE, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return and refund policy. Please read the details below for more information:

1. Return Eligibility

  • You may return your items within 14 days from the date you received them.

  • Items must be in original, unused condition with all tags and packaging intact.

  • Certain items, including personalized products, intimate apparel, or sale items, are non-returnable and non-refundable.

2. How to Return

To initiate a return, please follow these steps:

  1. Contact us at amarabespoke@gmail.com or through the contact form on our website within 14 days of receiving your order. Please include your order number, reason for return, and any relevant photos if the item is damaged or defective.

  2. We will send you instructions on how to return the item, including the return address and any necessary details.

  3. Items must be returned within 7 days of receiving the return instructions.

3. Return Shipping

  • The customer is responsible for covering the cost of return shipping, unless the item is damaged, defective, or incorrect.

  • For peace of mind, we recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 7-10 business days. The refund will be issued by EFT, so please provide us with bank details. 

  • Please note that shipping costs are non-refundable.

5. Damaged or Incorrect Items

  • If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the item. We will offer a replacement, exchange, or full refund, depending on your preference.

  • You may be required to send us photos of the damaged item or packaging for verification.

6. Exchanges

  • If your exchange is approved, we will send the replacement item in your requested size as soon as possible, subject to availability. If the requested size is out of stock, we will contact you to offer an alternative solution..

7. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products

  • Intimate wear/ bodysuits (for hygiene reasons)

  • Sale or discounted items

8. Contact Us

If you have any questions about our return and refund policy, please don’t hesitate to reach out:

  • Email: amarabespoke@gmail.com